Shipping Policy 

The Little Wax Pantry

Last updated: 19/07/2026

Delivery Policy

At The Little Wax Pantry, every order is carefully hand-packed to ensure it arrives ready to enjoy. As all of our products are made in small batches, we take the time to package each order to the highest standard before dispatch.

Processing Times

Orders are typically processed within 2-4 working days (Monday to Friday, excluding bank holidays).

During busier periods, such as new launches or seasonal collections, processing times may be slightly longer. Any changes will always be communicated on our website or social media.

Dispatch Cut-Off

Orders placed before 14:00hrs on a working day will begin processing that day.

Orders placed after 14:00hrs, or on weekends and bank holidays, will begin processing on the next working day.

Shipping Options

We currently offer the following UK delivery options:

Letterbox Delivery

• £2.99
• Available on selected products that fit through a standard letterbox.
• Sent via Royal Mail.

Standard Tracked Delivery

• Royal Mail Tracked 48
• £3.99 on orders up to £34.99.
• FREE on orders of £35.00 or more.

Royal Mail Tracked 48 is our standard delivery service and typically arrives within 2-3 working days after dispatch.

Please note that delivery estimates are provided by Royal Mail and cannot be guaranteed.

Need Your Order Sooner?

If you need your order more urgently, please email us at hello@thelittlewaxpantry.co.uk before placing your order, or send us a message through our social media channels.

We'll always do our best to accommodate your request where possible, although this cannot be guaranteed.

Shipping Confirmation

Once your order has been dispatched, you'll receive a confirmation email containing your tracking details (where applicable).

Delays

While we work hard to dispatch orders promptly, delays can occasionally occur due to circumstances outside our control, such as Royal Mail service disruptions.

If your order has not arrived within 7 working days of dispatch, please contact us at hello@thelittlewaxpantry.co.uk, and we'll investigate the issue for you.

Incorrect Delivery Addresses

Please ensure your delivery address is correct before completing your order.

We cannot accept responsibility for parcels sent to an incorrect or incomplete address supplied during checkout. If an order is returned to us, we can arrange redelivery once any additional postage costs have been paid.

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Returns Policy

We hope you'll love your order. However, if there's a problem, we're here to help.

Due to the nature of our products, we cannot accept returns of opened or used wax melts unless they are faulty, damaged, or supplied in error.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@thelittlewaxpantry.co.uk, quoting your order number and including photographs where possible.

If your parcel is believed to be lost in transit, please contact us within 7 working days of the expected delivery date so we can investigate with Royal Mail.

Where appropriate, we'll offer a replacement, refund, or another suitable resolution in accordance with your statutory consumer rights.