Privacy policy
Privacy Policy – The Little Wax Pantry
Last updated: 19/03/2026
This Privacy Policy describes how The Little Wax Pantry (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The Little Wax Pantry is the data controller responsible for your personal data.
Contact: hello@thelittlewaxpantry.co.uk - Registered Business address - The Little Wax Pantry, 31 Jubilee Drive, Consett, DH8 7BW, United Kingdom.
2. Personal Data We Collect
Information you provide directly:
Name
Billing and shipping address
Email address
Phone number (if provided)
Order details
Payment information:
Payments are processed securely by third-party payment providers (e.g. Shopify Payments, PayPal). We do not store full payment card details.
Information collected automatically:
IP address
Browser type and device information
Pages visited and interactions on the Site
Referring URLs
This data is collected using cookies and similar technologies.
3. How We Use Your Data
We process your personal data to:
Fulfil and manage orders
Process payments and prevent fraud
Provide customer support
Send service-related communications (e.g. order confirmations)
Improve website performance and user experience
Comply with legal obligations
Where you have opted in, we may also use your data to send marketing communications.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – to fulfil your order
Legal obligation – for accounting and regulatory requirements
Legitimate interests – to operate and improve our business
Consent – for marketing communications and non-essential cookies
5. Sharing Your Information
We share your data with trusted third parties where necessary, including:
Shopify Inc. (our e-commerce platform provider, which processes personal data on our behalf)
Payment processors (e.g. Shopify Payments, PayPal)
Delivery providers (e.g. Royal Mail, couriers)
Analytics providers
These parties process your data only as required to provide their services.
6. International Transfers
Your data may be transferred outside the UK, including to Canada and the United States (e.g. via Shopify). Where this occurs, appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
7. Data Retention
We retain personal data only as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, tax, and accounting obligations
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)
To exercise your rights, contact us at hello@thelittlewaxpantry.co.uk
9. Cookies
We use cookies and similar technologies to operate the Site, improve performance, and provide analytics and marketing (where consent is given).
You can manage your cookie preferences via our cookie banner or browser settings.
For more information, see our Cookie Policy.
10. Security
We take appropriate technical and organisational measures to protect your personal data, including secure hosting via Shopify.
11. Third-Party Links
Our Site may contain links to other websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
14. Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@thelittlewaxpantry.co.uk. For the purpose of applicable data protection laws, we are the data controller of your personal information. The Little Wax Pantry, 31 Jubilee Drive, Consett, DH8 7BW United Kingdom