Delivery & Returns

Delivery Policy – The Little Wax Pantry

Last updated: 21/03/26

At The Little Wax Pantry, each order is prepared with care in small batches. We aim to get your items to you as quickly as possible, while allowing time to ensure everything is packaged to our standards.

Processing Times

Orders are typically processed within 2–4 working days (Monday–Friday, excluding bank holidays).

During busier periods (such as launches or seasonal releases), processing times may extend slightly. Any changes will be clearly communicated on our website.

Dispatch Cut-Off Time

Orders placed before 12pm (midday) on a working day will begin processing from that day.

Orders placed after 12pm, or on weekends or bank holidays, will begin processing the next working day.

Shipping Method

We ship all orders via Royal Mail, with Tracked 48 as our standard delivery option.

Available options at checkout:

  • Royal Mail Tracked 48 (Standard Delivery) – estimated 2–3 working days
  • Royal Mail Tracked 24 (Express Delivery) – estimated 1–2 working days

Tracked 48 is our recommended service, offering a reliable and cost-effective delivery option for most orders.

Please note that delivery timeframes are estimates provided by Royal Mail and are not guaranteed.

Delivery Timeframes

Once your order has been dispatched, you can expect delivery within:

  • 2–3 working days (Tracked 48 – Standard)
  • 1–2 working days (Tracked 24 – Express)

You will receive a dispatch confirmation email with tracking details once your order is on its way.

Shipping Costs

Shipping costs are calculated at checkout based on the selected delivery service.

We may occasionally offer free delivery promotions, which will be clearly stated on the website.

Delays & Issues

While we aim for a smooth delivery experience, delays can occasionally occur due to factors outside of our control (such as Royal Mail service disruptions).

If your order has not arrived within 7 working days of dispatch, please contact us at hello@thelittlewaxpantry.co.uk and we’ll look into it for you.

Incorrect Addresses

Please ensure your delivery details are correct at checkout. We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and, where possible, photos of the issue.

If your order is believed to be lost in transit, please get in touch within 7 working days of the expected delivery date so we can investigate with Royal Mail.

We’ll always do our best to resolve things quickly and fairly.